Case Study: Boulder County achieves coordinated human services and same-day access with Bonterra Apricot

Boulder County - Customer Case Study

Boulder County, Colorado — a demographically diverse community with significant social service needs — struggled with more than 100 nonprofits operating in silos, inconsistent referral practices, burdensome reporting, and no clear, county-wide view of service impact. Families and participants often navigated a confusing system, resulting in delayed access and limited accountability for millions in funding.

By implementing Social Solutions’ Efforts to Outcomes (ETO) platform and adopting an “Every Door is the Right Door” model, Boulder County centralized referrals, standardized assessments, and gained real-time visibility into unduplicated participant counts, demographics, and outcomes. The result: faster access to services (wait times for a crisis program dropped from three weeks to the same day), simpler compliance reporting, improved coordination among providers, and measurable progress toward better participant and family outcomes.

Boulder County

Robin Bohannan

Director