Case Study: Hyster‑Yale Group achieves streamlined engineering change order processing with Bonitasoft

Streamlining and simplifying the Engineering Change Order process

Hyster Yale Group, a global lift-truck manufacturer with 20 manufacturing operations and over 80 years in the materials‑handling industry, faced a growing BPM problem: their previous platform had a large, complex infrastructure, rising support costs, daily failed tasks requiring manual restarts, and lacked the flexibility to handle their critical Engineering Change Order process — roughly 600–700 changes per month needing sequential and parallel approvals, escalations, and out‑of‑office delegations. They sought a simpler, more affordable BPM solution from Bonitasoft.

Bonitasoft delivered a low‑code BPM solution (Bonita) that Hyster Yale Group used to reimplement the Change Order Release process; the new workflow went into production in four months, eliminated the daily failed‑task issues "overnight," and reduced infrastructure complexity and support overhead. Following this success with Bonitasoft, Hyster Yale Group moved on to automate additional processes (such as Excess and Obsolete Inventory), achieving faster deployments and more reliable, cost‑effective operations.

Hyster Yale Group

Gidu Sriram

Director of IT for Product Development Systems and Systems Integration