Case Study: National Procurement Agency automates six core administrative processes in six months with Bonitasoft

National Procurement Agency - Customer Case Study

The National Procurement Agency, the national institute responsible for public acquisitions, faced heavy paperwork, fragmented workflows and slow response times across thousands of purchase and construction transactions. To control and monitor every acquisition and remove process bottlenecks, they selected Bonitasoft’s Bonita BPM platform (implemented with partner BMLaurus) to provide a common environment for document creation, routing, approvals and electronic signatures.

Using Bonitasoft’s Bonita, BMLaurus automated six core administrative processes in six months and later expanded to ten, adding HR workflows for vacations, reimbursements and travel. The Bonitasoft solution cut paperwork through online requests and digital signatures, freed HR from manual tasks like per‑diem calculations, improved tracking and transparency across acquisitions, and is now used by roughly 300 employees—delivering measurable reductions in administrative workload and faster response times.