Case Study: Orange streamlines online sales logistics with Bonitasoft

Management of Online Sales Logistics with Bonita

Orange, one of the world’s leading telecommunications operators (41 billion euros in 2017, 149,000 employees and 260 million customers), faced the challenge of managing and coordinating online sales logistics across its subsidiaries. To address this, Orange deployed Bonita from Bonitasoft to orchestrate and automate its online sales logistics processes.

Bonitasoft implemented its Bonita BPM platform to standardize, automate and streamline Orange’s online sales logistics, improving process coordination and management across teams. The case study reports that Bonitasoft’s Bonita enabled more efficient handling of online sales flows and an improved customer experience in line with Orange’s Essentials2020 strategy (specific quantitative metrics are not disclosed in the text).

Orange