Case Study: Alptis (insurance provider) achieves faster, more consistent multi-channel customer experience with Bonitasoft

Digital Transformation “insures”high-quality user Experience at Alptis Insurance

Alptis, a French insurer managing more than 766,000 contracts for 450,000 people and €268 million in premiums in 2016, needed to modernize its information system to deliver faster time-to-market, multi-channel access (phone, email, chat, social), and tighter integration with broker partners. To achieve greater flexibility, transparency and a better customer experience across sales and after‑sales processes, Alptis engaged Bonitasoft for a Bonita BPM implementation.

Bonitasoft deployed the Bonita BPM platform using an agile, collaborative approach to transform critical processes into service‑oriented applications and to link customer data across partners and systems. As a result, Alptis reports improved performance on deadlines, resource management, compliance and monitoring, stronger process security, more user‑friendly interfaces, easier deployment of changes and more consistent information sharing—enabling faster, more accurate customer service driven by Bonitasoft’s solution.

Alptis

Véronique Pachoud le Floch

Chief Information Officer