Case Study: Corporation Service Company (CSC) achieves more collaborative, agile customer service with Bonitasoft

CSC uses Bonita for corporate litigation and compliance services to deliver more collaborative customer services

CSC (Corporation Service Company) is a global provider of business, legal and financial services that needed a more agile, collaborative way to model and manage customer interactions. They required a BPM tool that business analysts could use easily while still giving developers the technical flexibility to build sophisticated solutions on top of their technology stack. CSC selected Bonitasoft’s Bonita platform to meet these needs.

Bonitasoft implemented Bonita to create reusable process models and a wide range of connectors (JMS, email, databases, internal services, Salesforce, etc.), enabling CSC to support processes for internal users and external customers. The solution lets CSC measure success task-by-task and monitor KPIs with Business Activity Monitoring, improving productivity and delivering a more collaborative customer service experience.

CSC

Doug Farmer

IT Manager and Software Architect