Case Study: BBVA achieves 30% reduction in loan risk and operational costs and faster time-to-market with Bonitasoft

Centralizing previously distributed loan operations improves time to market for innovation, reduces risk and improves efficiency

BBVA, part of the global Banco Bilbao Vizcaya Argentaria group in Colombia, faced fragmented loan processing across 460+ offices with inconsistent workflows, slow time-to-market for new applications, high manual effort, and the goal of reducing loan risk and operational costs by 30%. To standardize and centralize personal and professional loan management, BBVA implemented Bonitasoft’s Bonita platform across its national operations.

Bonitasoft (with implementation support from partner Trycore) centralized loan processing in Bogotá, integrated Bonita with authentication/biometric services, financial risk systems and core banking services, and automated document handling and manual tasks with RPA. As a result, 600+ BBVA staff now manage loans via Bonita, loan risk decreased 30%, loan management costs dropped 30%, a 17-activity integrated process was deployed in 50 days, and faster processing has enabled more loans and higher revenues.

BBVA

José Arturo Gómez

Industrial Engineer