Case Study: University of Massachusetts Amherst achieves improved efficiency, accountability and better student and employee experience with Bonitasoft

Better Employee and Students Experience with Bonita

The University of Massachusetts Amherst, the Commonwealth’s flagship campus with more than 30,000 students and 1,300 full‑time instructional faculty, faced the challenge of improving administrative efficiency, accountability, and the overall student and employee experience. To tackle these issues, the university selected Bonitasoft and deployed its Bonita platform to automate processes and reduce manual data entry.

With Bonitasoft’s Bonita, UMass Amherst streamlined workflows, reduced data‑entry errors, and strengthened accountability across administrative functions, enabling staff to better serve students. The solution delivered measurable improvements in efficiency and error reduction, improving service delivery and the day‑to‑day experience for both students and employees, with Bonitasoft driving the implementation.

University of Massachusetts Amherst