Case Study: Tempo Assist achieves 99.997% uptime and streamlined 24/7 ticketing with Bonitasoft

99.997% up time to serve customers 24/7 with Bonita applications

Tempo Assist, the largest independent specialized assistance company in Brazil serving insurers, automakers and financial institutions 24/7 across South America, faced slow, manual, email-dependent request handling that made tracking and partner integration difficult. To standardize and automate processes while meeting a strict availability target, Tempo Assist implemented Bonitasoft’s Bonita platform to replace inbox-driven workflows.

Using Bonitasoft’s Bonita platform, Tempo Assist built an application that connects its ticketing system to existing systems via APIs and web services, enabling ticket-based intake, partner integration, and easy process monitoring. As a result, they have rolled out 40 Bonita applications, can fully monitor request progress, and rely on the stability of Bonitasoft to achieve their target uptime of 99.997%.

Tempo Assist

Elenice Lemos dos Santos

Development Coordinator