Case Study: Ericsson streamlines global delivery tracking with Bombayworks

Ericsson expands delivery tracking to 200+ customers with Bombayworks

Ericsson, a world leader in communication technologies, faced significant logistical challenges in tracking the international delivery of components for its large-scale networks, a process previously managed through spreadsheets. The vendor Bombayworks was commissioned to develop a digital solution, the Ericsson Customer Order Dashboard (ECOD), which visualized data delivered by Qlik's API.

Bombayworks implemented the application using agile methodologies, launching an MVP and then continually improving it through sprints. The solution streamlined administration for over 200 international customers, improving logistics tracking, reducing manual handling, and ensuring smoother global network rollouts. Furthermore, Bombayworks helped Ericsson adopt new agile ways of working, strengthening the company's capacity for future digital initiatives.

Ericsson