Case Study: a top-tier Italian mobile network operator achieves 5x sales growth with bolttech device lifecycle solutions

Top-tier Italian Mobile Network Operator boosts sales 5x with bolttech

A top-tier Italian mobile network operator sought to enhance its service offerings and differentiate itself in a competitive market by introducing advanced device protection and lifecycle management solutions. The challenge was to increase customer lifetime value and reduce churn with a more robust and flexible program. The operator partnered with bolttech to implement these innovative solutions.

bolttech designed and implemented a suite of device lifecycle solutions, including exchange, upgrades, and trade-ins, which were seamlessly integrated into the operator's infrastructure across over 4,000 stores. Supported by bolttech's "Click to Protect" digital sales journey, the solutions led to a fivefold increase in sales and an improved Net Promoter Score of over 50. Additionally, 99% of service requests were processed within 24 hours.