Case Study: Erajaya delivers device protection at scale with bolttech

Erajaya protects 2 mil devices annually with bolttech

Erajaya, Indonesia's largest distributor and retailer of mobile devices and electronics, partnered with bolttech to strengthen its customer proposition by embedding seamless device protection into its retail offerings. The challenge was to evolve beyond standard warranties to provide a more innovative and convenient customer experience across its vast network of over 2,000 points of sale.

bolttech implemented a comprehensive suite of services under the TecProtec brand, which included device protection, repair, cyber protection, and digital self-service tools integrated into the Eraspace app. This solution delivered significant results for the customer, including approximately 2 million protected device sales annually and a 55% market share in mobile device retail, supported by bolttech's integrated offerings.

Erajaya