Case Study: Chick-fil-A streamlines packaging, boosts sustainability, and improves guest experience with BOLTGROUP

Chick-fil-A eliminates 8.5 million pounds of plastic with BOLTGROUP

Chick-fil-A, a major quick-serve restaurant chain, faced operational challenges due to a complex and unsustainable assortment of food packaging that hindered efficiency and increased waste. They engaged the design firm BOLTGROUP to reimagine their packaging suite into a cohesive system that would improve sustainability and the customer experience.

BOLTGROUP designed a modular packaging system that streamlined operations and reduced material use. The solution improved order accuracy and throughput for staff while enhancing food presentation for guests. The results were significant, including the annual elimination of 8.5 million pounds of plastic waste and an 18% reduction in waste from cutlery and lids. BOLTGROUP's redesign successfully aligned Chick-fil-A's packaging with its brand values and sustainability goals.

Chick-fil-A