Case Study: PuppySpot achieves rapid fraud detection and higher revenue with Bolt

How PuppySpot Reduced their Manual Review Time from Days to Minutes

PuppySpot, a fast‑growing online breeder marketplace founded in 2005, struggled with unreliable payment processing (Payflow Pro) and manual fraud checks (LexisNexis InstantID) that left them vulnerable to sophisticated fraud rings and poor checkout visibility. As a high‑ticket retailer shipping live animals, these failures threatened both revenue and customer safety, so PuppySpot sought a single partner to solve payments, fraud prevention, and conversion friction.

Bolt was selected to unify checkout and fraud protection, integrate one‑click payments, and provide access to the Bolt Network. With Bolt handling fraud checks and contributing product feedback (including Rejected Order Insights), PuppySpot reduced manual review time from days to about seven minutes, automated approvals for legitimate customers, recorded 3,735 Bolt one‑click transactions since launch, and saw 10.5% of retail sales come from Bolt Account shoppers — improving efficiency, chargeback protection, and revenue.

PuppySpot

Kyle Baker

Vice President Product