Case Study: TYLER'S achieves 97.2% order approval rate with Bolt

How Bolt replaced TYLER’S fraud solution and improved their checkout

TYLER’S, founded in 1978 in Tyler, Texas, grew from a local tennis and running store into a regional retailer with a rapidly expanding ecommerce business. As online demand increased, the company needed a better checkout and fraud prevention setup, and found its previous fraud tool, Signifyd, was approving fraudulent transactions while also creating friction for legitimate customers. Bolt was brought in to help solve both checkout and fraud challenges.

With Bolt’s combined checkout and fraud solution, TYLER’S streamlined manual review work, improved the mobile shopping experience, and made checkout faster for returning customers with one-click ordering. The results were significant: Bolt helped TYLER’S achieve a 97.2% order approval rate, $0 effective fraud loss rate, 100% coverage of fraudulent chargebacks, and eliminate hours spent on manual fraud review.

TYLER'S

Justin Dermit

Director of eCommerce & Marketing