Case Study: POLYWOOD achieves 10% checkout conversion lift and eliminates fraud with Bolt

How Bolt drove six-figure savings for luxury sustainable outdoor furniture brand POLYWOOD

POLYWOOD, a luxury sustainable outdoor furniture brand, was losing sales and spending valuable support time due to a slow, buggy mobile checkout and a manual fraud-review process. To address these problems, POLYWOOD partnered with Bolt to replace their checkout experience and add automated fraud protection.

Bolt implemented a seamless, cross-device checkout and fraud solution; within 60 days POLYWOOD saw a 10% lift in checkout conversion and a 5.4% increase in monthly revenue, saved about 40 hours per week of customer service time, eliminated chargebacks (0 chargebacks), and achieved higher order-approval rates with six-figure cost savings—results that led POLYWOOD to expand the Bolt partnership to its sister brand.

PolyWood

Jason Detamore

Ecommerce Manager