Case Study: Brian Gavin (custom engagement ring retailer) achieves zero fraudulent chargebacks and 16% revenue lift with Bolt

Brian Gavin has offered customers designer and custom engagement rings for 19 years

Brian Gavin, a retailer of designer and custom engagement rings for 19 years, was struggling with chargebacks, time-consuming manual order reviews, and low confidence accepting international purchases. To replace its prior mix of PayPal, a custom checkout, and Signifyd, Brian Gavin implemented Bolt’s checkout and fraud-prevention solution.

Bolt eliminated manual reviews (0 minutes spent), stopped fraudulent chargebacks ($0 in fraudulent chargebacks) and delivered measurable business gains: a 9% lift in checkout conversion, a 16% lift in revenue, a 7% lift in order approval rate, and 100% fraud review cost savings—resulting in frictionless customer fulfillment and allowing Brian Gavin to focus on growth.

Brian Gavin

Danny Gavin

VP and Director of Marketing