Case Study: McAfee cuts phishing triage by 50% with Bolster AI

McAfee cuts phishing triage workload by 50% with Bolster AI

McAfee faced the challenge of efficiently managing a high volume of reports sent to its customer-facing abuse mailboxes. Much of this content was unrelated to their brand, and their existing process did not effectively identify and address campaigns specifically impersonating McAfee. The company sought a new solution to reduce the manual triage workload for its security team and turned to Bolster AI for its brand protection and phishing detection services.

The solution from Bolster AI was implemented quickly by simply forwarding the abuse mailbox emails to a mirror inbox. The Bolster AI security operations center team works as an extension of McAfee's own team. This partnership resulted in a 50% reduction in phishing triage workload and the shutdown of a large-scale invoicing phishing campaign, achieving a net reduction in that abuse of approximately 70%. Bolster AI also provided over 1,300 malicious phone numbers for blocking.

McAfee