Case Study: SingleFile scales customer success hiring with Bolster

SingleFile hires a Head of Customer Success in 75 days with Bolster

SingleFile, a fast-growing legaltech company, faced a challenge scaling its customer success operations to meet skyrocketing demand following the enactment of the Corporate Transparency Act. They turned to the executive search firm Bolster to hire a Head of Customer Success who could keep pace with their rapid growth and unique go-to-market process.

Bolster began its solution by conducting an executive talent audit to define the role and strategy. Their search quickly sourced 83 candidates and introduced 11, leading to a hire within 75 days. The successful candidate was a metrics-oriented leader with proven scaling experience. As a result of this successful search, SingleFile expanded its partnership with Bolster by signing onto its Talent as a Service program for ongoing leadership support.

SingleFile