Case Study: Accord Mortgages improves broker experience with Bolser

Accord Mortgages improves broker UX with Bolser after interviewing 14 brokers

Accord Mortgages enlisted Bolser, a digital agency, to improve the user experience for mortgage brokers. Their challenge was to streamline website navigation and enhance information accessibility in order to speed up the mortgage application process and reduce support calls.

Bolser implemented a solution based on in-depth user research, restructuring the site and optimizing the user journey. The result was a newly designed professional website that received positive feedback from both Accord's team and brokers, successfully meeting the user needs.

Accord Mortgages