Case Study: GoKwik achieves higher ecommerce conversions with Bolna Voice AI

Wide, high-volume ecommerce conversations that actually convert

GoKwik, an e-commerce enablement platform, faced the challenge of scaling high-volume customer conversations for tasks like cart recovery and support while maintaining quality, personalization, and the ability to resolve issues in real-time to boost conversions. They partnered with the vendor Bolna and implemented its Voice AI agents to handle these intricate, multilingual interactions.

Bolna's solution deployed purpose-focused voice agents that could answer product and checkout questions, switch languages mid-call, and share WhatsApp links to save sales. The AI handled objections with empathy and managed high call volumes gracefully. The results for GoKwik were significant, with Bolna's technology processing over 250,000 minutes of calls and engaging with more than 400,000 unique customers, all while supporting up to 150 concurrent calls to ensure rapid campaign completion.

GoKwik

Sid

Director