Case Study: Urth improves customer support quality with Boldr

Urth improves first response times and boosts live chat coverage with Boldr

Urth, an Australia-based startup making eco-friendly camera accessories, faced a challenge scaling its customer support to match its rapid growth. Their small internal team was struggling to manage the increasing volume of customer queries efficiently. To address this, Urth partnered with the customer service outsourcing provider Boldr to find a more sustainable and scalable solution.

Boldr implemented an outsourced customer support team for Urth, focusing on a smooth transition and detailed training. The solution resulted in a more professional and dedicated support function for Urth's customers. The partnership with Boldr led to improved service quality, including reduced first response times and increased live chat coverage, allowing Urth to provide a better overall customer experience.

Urth