Case Study: Interfolio scales support, QA, and engineering with Boldr

Interfolio scales support across 7 years with Boldr

Interfolio, a provider of faculty information systems, sought a reliable outsourcing partner to handle various operational functions including client support, quality assurance, and engineering. They partnered with Boldr to scale their teams efficiently and alleviate the internal burden of managing these processes, aiming to maintain high-quality service while freeing up their leadership to focus on other strategic initiatives.

Boldr implemented a solution that began with fulfillment processes and expanded to encompass email, live chat, and phone support, as well as QA and engineering teams. The results included seamless integration where Boldr's agents operated as an extension of Interfolio's own team, consistently delivering high-quality work. This allowed Interfolio's director to operate hands-off, trusting Boldr to manage defined tasks and KPIs without needing daily oversight, which solidified a successful seven-year partnership built on clear communication and shared values.

Interfolio