Case Study: Interfolio Builds Trusting, Scalable Support Partnerships with Boldr

Interfolio builds a trusted support partnership with Boldr in 8 weeks

Interfolio, an enterprise technology company serving the higher education market, faced the challenge of improving customer experience metrics for its Dossier product while reallocating budget to a new offering. They partnered with the outsourcing provider Boldr to build and train a new customer support team to meet this time-sensitive need.

Boldr successfully hired and trained a team to meet Key Performance Indicators within eight weeks. The solution expanded over five years, with Boldr later providing data science for forecasting and building Interfolio's first Quality Assurance Engineering team. This trusting partnership, built on demonstrated capability, reliability, and shared values, allowed Boldr to become an extension of Interfolio's team and successfully scale their support experience.

Interfolio