Case Study: GOLFZON achieves faster, premium customer support with Boldr

Golfzon cuts resolution time by 50% with Boldr

Golfzon, a global leader in golf simulation technology, faced challenges scaling its premium customer support to match its rapid growth in North America. They needed a partner to help maintain a high-quality, white glove service experience for their high-value clientele. They partnered with Boldr for customer experience (CX) outsourcing services.

Boldr implemented a tailored solution, including customized recruitment and training. This resulted in a 50% reduction in average resolution time, a 37.8% improvement in first response time, and a 98% customer satisfaction score. Boldr also achieved a 50% cost reduction for Golfzon and freed up over 30 hours per week for their internal technical team.

Golfzon