Case Study: Coassemble scales customer support with Boldr

Coassemble saves months in startup time with Boldr

Coassemble, an Australia-based eLearning startup, faced the challenge of scaling its customer support to match its exponential growth as a SaaS company. They needed a scalable solution and decided to outsource key processes, partnering with the vendor Boldr after a previous unsuccessful outsourcing attempt.

Boldr implemented a solution that provided Coassemble with a professional and well-trained flex team. The vendor surprised the customer by creating extensive process documentation, which elevated the quality of their operations and made future growth easier. The results allowed Coassemble to scale its support effectively and saved them months in the initial startup period, solidifying a valuable long-term partnership with Boldr.

Coassemble