Case Study: Spacera achieves faster issue resolution and proactive meeting room monitoring with BoldDesk

Integrated Services with the BoldDesk® API

Spacera, a provider of meeting room as a service (MRaaS) software, faced challenges with the complexities of managing meeting room bookings and technology issues. They needed a ticketing platform for both internal use and customer-facing support to handle complications like faulty AV equipment. This led them to search for a solution, which they found in BoldDesk.

By leveraging the robust and customizable BoldDesk API, Spacera integrated the ticketing system deep within its own application. This allowed for quick remote corrections, proactive monitoring with automated start-of-day checks, and the creation of tickets for any discovered issues. The result was a significant reduction in customer downtime; customers can now report an issue within 15 to 20 seconds, leading to meetings that run with far fewer interruptions globally.

Spacera

Aaron Timinski

Founder