Case Study: AdmissionPros achieves self-service knowledge base access with BoldDesk

Building a Self-Service Knowledge Base for On-Demand Answers

AdmissionPros, a North Carolina-based software development company, faced challenges with its previous client support system. Their prior solution, Zoho Service Desk Plus, had a knowledge base that was not user-friendly for their customers. This led them to seek out a new solution from the vendor BoldDesk.

By implementing BoldDesk's help desk and ticketing system, AdmissionPros built an easy-to-use, self-service knowledge base. This solution provided their users with on-demand resources and featured AI support, canned responses, and seamless integration into ticket replies. The result was a significantly improved support experience, which a company representative summarized by stating, “It’s a user-friendly tool that gets the job done.”

AdmissionPros

Marki Johnson

Chief Learning and Transformation Officer