Case Study: Eurotel Hospitality AE boosts support capacity with BoldDesk

BoldDesk® Helps Eurotel Keep the Hospitality Industry Running Smoothly

Eurotel Hospitality AE, a software company for the hospitality industry, was challenged to manage the constant stream of global customer support emails it received. To provide superior support for its growing customer base, Technical Director Akis Moutselos needed a system that could automatically convert emails into manageable tickets. He found the solution in BoldDesk.

By implementing BoldDesk, Eurotel gained a system that automatically creates tickets from emails and includes a critical mobile app for its support team. The results were a significant improvement in support capacity, with the number of issues handled per week jumping from 600 to 1,000, a nearly 67% increase. Backed by BoldDesk's reporting features and flexibility, Eurotel has elevated its customer support experience to new heights.

Eurotel Hospitality AE

Akis Moutselos

Technical Director