Case Study: Persistent Systems boosts support efficiency with BoldDesk

Automation the Easy Way with BoldDesk

Persistent Systems, a software consulting firm, was facing a significant challenge as its developers, like Nirbhay Kumar, were losing time to the manual process of sorting through a crowded support inbox. This daily drudgery of reading, reviewing, and routing each email query was inefficient and detracted from the team's core purpose. The company turned to BoldDesk to find an automated solution.

BoldDesk implemented its email-to-ticket conversion feature, which automatically receives incoming emails and converts them into support tickets. This solution automatically directs each ticket to the appropriate team member, eliminating the need for manual sorting. The result was a major increase in the team's efficiency, speed, and focus. Nirbhay Kumar reported that his team is now free to concentrate on delivering world-class support and is pleased with the improvements facilitated by BoldDesk.

Persistent Systems

Nirbhay Kumar

Developer