Case Study: McMenamins Achieves a 94% Cup Return Rate with Bold Reuse

McMenamins achieves a 94% cup return rate in month one with Bold Reuse

McMenamins, a hospitality company, sought to implement a reusable cup program to reduce waste across its venues. They partnered with the vendor Bold Reuse to design and launch a full-service reuse system to replace single-use cups.

Bold Reuse worked with McMenamins to implement a meticulously planned solution focused on operational integration, staff engagement, and guest communication. Key practices included dedicated program ownership, leadership alignment, color-coded bin sorting, managed exits, and clear signage. This approach enabled McMenamins to achieve an exceptional 94% average cup return rate in the first month, successfully diverting significant waste from landfills and establishing a scalable reuse infrastructure.

McMenamins