Case Study: EMPWR achieves a smoother sales-to-operations handoff with Bodhi

Empwr cuts project communications by 50% with Bodhi

EMPWR, a solar EPC company, faced a significant challenge in its sales-to-operations handoff after transitioning to a third-party sales partner model. This shift caused customer confusion and placed a heavy communication burden on its customer ambassador team, making it difficult to maintain their standard of exceptional customer experiences. To bridge this gap, they turned to Bodhi for a solution.

By implementing Bodhi's platform, EMPWR automated key processes and provided shared project tracking for its sales partners. The solution resulted in a smoother handoff, better project visibility, and easier customer communications. Measurable impacts included an 84% notification read rate and saving 10 hours of work weekly. Bodhi's tools also helped EMPWR get ahead of potential customer escalations, improving the overall experience and strengthening relationships with their sales partners.

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