Case Study: Dawn to Dusk Solar achieves 92% brand promoters and an NPS of 85 with Bodhi

Dawn to Dusk Solar turns 92% of customers into brand promoters with Bodhi

Dawn to Dusk Solar, a fast-growing residential solar installer in Texas, faced a challenge in maintaining its high standard of customer experience while managing a record number of projects. The company wanted to better measure and improve customer satisfaction to help attract and retain its network of high-quality sales dealers, moving beyond its reliance on Google reviews. They turned to the vendor Bodhi for a solution.

Bodhi implemented its automated survey capabilities to measure customer sentiment throughout a project's lifecycle. This solution allowed Dawn to Dusk Solar to capture feedback and identify areas for improvement. The results were significant: 92% of customers became brand promoters and the company achieved a Net Promoter Score of 85. This success helped them attract higher quality sales dealers, and the automation also saved their project managers 10 hours per week on communications.

Dawn to Dusk Solar