Case Study: A1A Solar boosts customer satisfaction and referrals with Bodhi

A1A Solar boosts referrals 30% with Bodhi

A1A Solar, a Florida-based vertically integrated solar company, faced the challenge of identifying and resolving customer issues early during their complex installation process to prevent negative reviews. They turned to Bodhi and its automated CSAT survey product to proactively gauge customer satisfaction at each project phase.

By implementing Bodhi's automated surveys, A1A Solar gained early visibility into customer sentiment, allowing their team to address escalations before they resulted in public complaints. The solution delivered significant results for the vendor, including an 84% notification read rate, reclaiming 10 hours per week for project managers, and a 30% increase in customer referrals, all while achieving an industry-leading NPS score of 88.

A1A Solar