Case Study: National Grid achieves streamlined video testimonial and customer feedback collection with Boast

National Grid - Customer Case Study

National Grid, a British and US multinational electricity and gas utility, needed a reliable way to collect client feedback and video testimonials across events and digital channels. To meet that need they partnered with Boast, using the Boast application both for traditional testimonial capture and as a custom-branded app Boast built for their app store presence.

Boast implemented a multi-faceted solution: the standard Boast platform for testimonial collection, a custom-branded Boast app for the app store, and the Boast application mounted inside a bespoke video booth used at tradeshows to gather on-camera feedback. The result was streamlined, event-ready testimonial capture and stronger branded engagement—while the case study does not report specific metrics, National Grid clearly centralized and improved its feedback collection through Boast.

National Grid