Case Study: Harry & David achieves 75% faster forecasting and streamlined reporting with Board

Streamlined Reporting and Forecasting at Harry & David Increasing accuracy and delivering a 75% reduction in forecasting cycle time

Harry & David, the long-established gourmet gift retailer (founded 1934, $648M revenue, ~8,000 employees), faced heavy reliance on manual, spreadsheet-based finance processes and a new general ledger that lacked needed reporting capabilities. Consolidating multiple Excel files for month‑ and year‑end reporting and running department forecasts was time-consuming and error-prone, with forecast cycles taking up to one and a half weeks.

The company implemented the Board decision‑making platform to unify BI, planning, and predictive analytics, loading the general ledger into a single database and enabling self‑service, drag‑and‑drop reporting and drill‑downs (including payroll and headcount insights). Forecast cycles were reduced by about 75% (from ~1.5 weeks to two days or less), reporting accuracy and flexibility improved, and the solution has since been extended to Sales, Marketing, and Inventory.

Harry and David

Adam August

Vice President, Finance