Case Study: McArthur Glen UK Ltd achieves 70% faster management reporting with Board

Standardized Business Intelligence at McArthurGlen Cutting management reporting time by 70%

McArthurGlen, Europe’s leading owner, developer and manager of designer outlets (22 centres across 10 countries, 90 million annual visitors), faced growing pains as its rapid expansion left reporting stuck in siloed, spreadsheet-driven processes. Inconsistent copies of data and slow, manual analysis made it hard to maintain a single source of truth and delayed management reporting.

By implementing the Board decision-making platform, McArthurGlen established a unified data model that users can manage in-house, enabling faster drill-downs, better collaboration and a single version of the truth. The change cut management reporting time from about a week to a couple of days (around a 70% reduction), consolidated BI and CPM needs into one tool, and improved accuracy and speed of decision-making.

McArthur Glen UK Ltd

Neil Townsend

BI Manager