Case Study: City of Fayetteville achieves transparency, accountability and top innovation status with Board's TRACStat

Fayetteville, NC named most innovative city in US for its transparency, accountability, and use of Board technology

The City of Fayetteville, NC, a diverse municipality of about 205,000 residents, sought to improve transparency, accountability, and performance across its programs while moving beyond siloed Excel reporting. City leaders needed a way to collect, analyze, and share performance data with managers, elected officials, and the public to drive better decision-making and increase citizen confidence.

Partnering with Neubrain, Fayetteville launched TRACStat on the Board platform — a multi-dimensional performance management portal that centralizes data, produces visual reports, and provides role-based access for staff, officials, and residents. The solution improved planning and service delivery, boosted transparency, and helped Fayetteville earn national recognition as the #1 most innovative city in 2018 and an ICMA Certificate in Performance Management.

City of Fayetteville

Rebecca Rogers Carter

Director of Strategy and Performance Analytics Officer