Case Study: M&S achieves digital finance transformation and multi-million efficiency gains with Board

Digital Finance Transformation at M&S Driving value from collaborative decision-making across 40+ use cases with a flexible, intuitive planning platform

Marks & Spencer, the long-established British retailer, needed to replace fragmented, legacy financial systems and manual processes to maintain market agility and deliver more granular, timely decision-making across its large global business. The finance team faced inefficiencies in reporting and planning that limited visibility into working capital, cost initiatives and monthly risks and opportunities.

M&S deployed the Board decision-making platform to automate and standardize 40+ planning and analytics use cases, enabling rapid rollout across central FP&A and commercial teams (including Food). Board’s high-performance, customizable and self-service environment let finance build and maintain applications without IT, improving forecast granularity and process efficiency—where even a 0.1% gain translates into millions of pounds of benefit—and delivering faster, actionable strategic insights.

M&S

Davide Breda

Head of Finance Corporate Information Strategy