Case Study: Leading Furniture Suppling Company achieves 45% better service with BNSF Logistics

Leading Furniture Suppling Company - Customer Case Study

Leading Furniture Suppling Company, a global manufacturer, marketer, and retailer of furniture supplies with more than $1.3 billion in annual sales, needed to overcome inefficiencies in inbound and outbound freight across five plants and four distribution centers. The company was challenged by capacity fluctuations, rate volatility, and the need for 100% shipment visibility and on-time delivery, which made freight budgeting difficult.

BNSF Logistics implemented a collaborative transportation solution using EDI, TMS software, and rate management for truckload, less-than-truckload, and intermodal shipments. BNSF Logistics provided load planning, carrier selection, and a dedicated support team, helping the customer improve service, reduce costs, and streamline 29 carriers into a single source provider. The effort delivered a 45% improvement in service, reduced production delays, increased real-time inventory visibility, and improved raw material planning.