Case Study: WillowWood achieves streamlined customer service and growth with Blytheco and Sage X3

WillowWood - Customer Case Study

WillowWood, a prosthetic products manufacturer in Mt. Sterling, Ohio, was growing quickly but its Sage 500 ERP system was creating bottlenecks in shipping, customer service, and day-to-day productivity. Employees struggled to access customer data and complete simple tasks efficiently, which slowed service and limited the company’s ability to scale. WillowWood worked with Blytheco and evaluated options before choosing Sage X3 and a broader process review.

Blytheco implemented Sage X3 and helped WillowWood revise and standardize internal processes, creating a more unified system for manufacturing, planning, and customer service. As a result, WillowWood now has better visibility into materials, costs, and planning, with more accurate decision-making and improved cross-department communication. The company reports a major operational improvement and now has a modern foundation to support future growth and agility.

WillowWood

Jeffery Tadlock

Director of IT