Case Study: The Commons scales member experience with Bluprintx and Salesforce

The Commons unifies 20+ systems with Bluprintx

The Commons, a growing ecosystem of co-working spaces in the APAC region, faced the challenge of scaling its operations without losing its community-focused member experience. Their technology environment was fragmented across more than 20 disconnected systems, creating inefficiencies and inconsistency. Bluprintx was engaged to create a unified, scalable platform that would streamline operations and personalize the customer journey from onboarding onwards.

Bluprintx consolidated the fragmented systems into a single Salesforce-based ecosystem. The solution included Agentforce Service for member lifecycle management, a custom Floorplan Lightning Web Component for real-time workspace visibility, and integrated financial processes with Xero. The results for The Commons were significant, including the unification of 20+ systems, a major reduction in manual administrative tasks, and a greatly improved member experience with seamless onboarding and increased engagement.

The Commons