Case Study: LEAP Managed IT streamlines ticketing and boosts visibility with Blumira’s API

LEAP Managed IT Streamlines Ticketing and Boosts Visibility with Blumira’s API

LEAP Managed IT, a managed service provider, needed a better way to manage ticket resolution as it scaled and added clients. Using Blumira’s security platform and its public API alongside ConnectWise PSA and Nilear, the team wanted to reduce manual work and improve visibility across multiple systems when finding statuses didn’t always stay in sync.

Blumira’s API enabled LEAP Managed IT to cross-reference resolved findings in Blumira with tickets in ConnectWise and Nilear, automatically close matching tickets, and surface discrepancies for review in reports and Microsoft Teams. The result was less platform hopping, fewer manual updates, and faster ticket closure with improved operational visibility; Blumira said the workflow helps LEAP cut down on headaches and will scale more consistently as automation expands.

LEAP Managed IT

Emmitt Wallace

Cloud and Automation Specialist