Case Study: World-Class Fiber Network Company achieves superior onboarding and fully integrated operations with BluLogix

World-Class Fiber Network Company - Customer Case Study

World-Class Fiber Network Company is building a high-performance fiber network to bring fast broadband to rural and underserved communities, and needed a way to deliver a superior onboarding, support and billing experience. To achieve that level of customer delight they required seamless integration across systems and new development to tie CRM, provisioning, field operations and ERP workflows together, so they engaged BluLogix and its BluIQ Cloud Development Platform (CDP).

BluLogix used the BluIQ CDP — with SDKs, APIs and a PaaS framework — to build a customized solution: CRM integration, provisioning automation, a customer portal that leverages a third‑party market analysis tool, and workforce-management integration that allows technicians to auto-complete orders and feed GL data into the ERP. The result is a fully integrated process that streamlines provisioning, billing and field operations, gives the customer ownership of the IP and development process, and differentiates their onboarding and support experience versus competitors.