Case Study: Largest Independent Liquid Petroleum Products Pipeline Operating Company achieves telecom savings and invoice accuracy with Bluewave Technology Group

Pipeline Operator Uses Expense Management Solution

The Largest Independent Liquid Petroleum Products Pipeline Operating Company partnered with Bluewave Technology Group for Expense Management after becoming dissatisfied with its incumbent Telecom Expense Management (TEM) provider. The customer was dealing with unaccounted services, inaccurate cost coding, unpaid invoices, and wireless issues that were overloading its customer service team across more than 740 locations and over $7M in annual telecom spend.

Bluewave Technology Group audited the environment, corrected cost coding, set up an efficient wireless helpdesk, identified every serviced location, and implemented a missing-bills process to uncover unpaid invoices. As a result, Bluewave found more than 25% missing inventory, 40% inaccurate cost coding, 20% unpaid invoices, and over $40,000 in disputed expenses within the first four months, while also eliminating late payment charges and delivering continued average savings of 15% over time.