Case Study: Large Hospitality Company reduces telecom costs with Bluewave Technology Group

Large Hospitality Company Saves Money Using Telecom Expense Management

Large Hospitality Company, a major travel, hotel, and restaurant conglomerate with hundreds of locations and nearly $900K in monthly telecom spend, was struggling to manage telecom expenses effectively. Using Bluewave Technology Group’s Telecom Expense Management (TEM) services, the company needed cleaner monthly billing, accurate GL coding, and timely invoice processing after frustrations with an incumbent provider led to late fees, disconnected services, and poor inventory visibility.

Bluewave Technology Group implemented a more disciplined TEM process that audited services, corrected inventory and cost coding, identified missing bills, and established procedures for invoice processing and refund checks. The results included more than 25% missing inventory uncovered, 40% inaccurate cost coding corrected, late payments eliminated on 375 past-due accounts, late fees cut from an average of $1,440 per month to $75 in the first year, over $186,000 in first-year credits recovered, and nearly 1,600 invoices consolidated.