Case Study: University of Southern Queensland achieves faster reporting and better telecom visibility with Bluewater Control

University of Southern Queensland - Customer Case Study

The University of Southern Queensland (USQ) was struggling with an inadequate telecom expense management solution. This system offered limited cost visibility, took 2.5 days to produce monthly reports, and failed to provide proper governance across its numerous cost centres. Seeking to overcome these challenges, USQ turned to the vendor Bluewater for its mobility management and TEM platform.

Implementing Bluewater's solution automated the ingestion of carrier bills and streamlined reporting processes. The results were immediate and significant; the time required for monthly reporting plummeted from 2.5 days to just 15 minutes. Furthermore, the platform's visibility enabled USQ to identify and cancel over 60 redundant mobile services within the first three months, generating substantial cost savings and a vastly improved return on investment.

University of Southern Queensland

Maree O’Brien

ICT Supplier Engagement Officer