Case Study: Sedgwick achieves faster telecom expense management with Bluewater Control

Sedgwick - Customer Case Study

Sedgwick, a major insurance firm, was facing challenges with manual processes for managing its mobile device fleet. This led to poor visibility, suboptimal international roaming plans causing high charges, and a laborious process that took up to a week to provide the finance team with cost breakdowns by cost center. They partnered with Bluewater Control to implement its mobile lifecycle and telecom expense management solution to gain control and improve accuracy.

Bluewater's solution centralized telco billing, devices, and cost centers into a single platform. This provided Sedgwick with clear visibility and powerful reporting features, including the ability to identify redundant services. The results were significant, with the time required for cost reporting reduced from a week to just 20 minutes. Bluewater also helped optimize international roaming plans, leading to substantial operational cost savings and improved governance for the customer.

Sedgwick

Roand Enriquez

IT Regional Depot Team Lead