Case Study: City of Melton achieves operational savings and better visibility with Bluewater Control

City of Melton - Customer Case Study

The City of Melton, a local council managing Victoria's second fastest-growing municipality, faced a significant challenge in managing its mobility and telecom expenses. Lacking the proper tools, the council relied on manual processes to allocate costs to the correct departments. This was a time-consuming operation that lacked visibility and accountability, creating the potential for hidden costs and inefficient asset allocation, especially as mobility needs grew during the COVID pandemic.

The vendor, Bluewater, implemented its platform to streamline mobility management and integrate with the council's service desk. The solution provided the council with vastly improved visibility, allowing them to easily identify dormant services, incorrect assignments, and billing issues. Bluewater delivered substantial savings, including a direct saving of at least three man-days per month on governance and reporting alone, and provided the tools necessary for ongoing operational optimization and detailed reporting.

City of Melton

Mark Susa

Senior Management Accountant