Case Study: Xerox streamlines HR content management with Bluestream’s XDocs DITA CCMS

XEROX - HR Meets DITA with the XDocs DITA CCMS

Xerox Services HR faced significant challenges managing their mandatory Summary Plan Descriptions (SPDs). The process was cumbersome and costly, requiring manual updates in Microsoft Word with extensive copy-pasting of reusable content, which was inefficient and risked compliance issues. They partnered with vendor Bluestream to implement the XDocs DITA CCMS to streamline this content management.

Bluestream's XDocs DITA CCMS provided a structured authoring environment that enabled massive content reuse and collaborative work. This solution drastically reduced authoring and review times, allowing the Xerox HR group to deliver over 230 custom publications in the first six months, a task that would have previously taken twice as long. Bluestream's implementation provided immediate ROI, turning the HR group's documentation process into a marketable differentiator for their clients.

Xerox